FAQ

General Questions

• Discount: Military and First Responder in North America
• Does a Charger come with my Headphones?
• How can I save with ISOtunes?
• LE Audio & Auracast™

Customer Service

• How Can I Contact ISOtunes Customer Service?
• What are your customer service hours?
• Contact ISOtunes Sales Department
• Problems Logging in to my ISOtunes Account

Care & Cleaning

• How often should I change my ear cushions?
• How often should I change my TRILOGY™ Foam eartips?
• How do I clean and change out my eartips?
• How should I clean my ISOtunes product?

Aware Technology & Tactical Sound Control (TSC)

• Can I take phone calls when using Aware Technology?
• Is static or white noise normal with Aware and TSC products?
• What is the difference between Aware Technology™ and Tactical Sound Control (TSC) Technology™?
• When should I use Aware Technology?

Fit & Size

• What are the sizes of the TRILOGY™ Foam Eartips?
• My eartips keep falling out.
• How do I extend my earmuff headband?
• Do you offer an XL earmuff?
• My earmuffs fit tightly

Shipping

• When will my order ship?
• How long will it take to get my order?
• Do you ship outside of the US?

Warranty & Guarantee

• Guarantee
• Extended Warranty
• 1-Year Limited Warranty
• Do you offer a money back guarantee? What is your Refund policy?

Warranty & Replacement

• Does the warranty continue after replacement?
• What does out of warranty replacement mean?
• How does the warranty work on a replacement?
• What voids a warranty?
• Does the warranty reset when you get a replacement?
• How many times can I replace an item in warranty?